Teleworker uses default TCP ports just like Contact Center Client. Teleworker logs into “ Pfshell” under My Documents\CCMLogs or :\Documents and Settings\user account\My Documents\CCMLogsħ.
When making change to the TunnelConfig file it is recommended to restart CCC.Ħ. Example you can find Teleworker IP address and SSL settings under. Configuration file is located under My Documents.and name is TunnelConfig.ini or can also be found under :\Documents and Settings\user account\My Documents. Are Teleworker settings matching the configuration file? You can use step 4 above to check Teleworker settings. You can also verify the Teleworker IP and SSL settings in the same windowĥ.
IP PHONE ANALYZER MAC
On the next window select “ I am using a phone set” to enter the new MAC address of your phone. Launch Contact Center Client from Start=>All Programs=>Mitel=>Contact Center Client, on the log in screen select “ Connect using Teleworker” and click on Change Teleworker settings. If hard phone has changed make sure new MAC Address has been entered. Has extension number (softphone) or hard phone been changed? If Softphone extension has changed use step 3 above to verify new settings and will need to be registered…see logon fails when different extension is entered in the troubleshooting section. If these options are not available see installing Miaudio section on page…Ĥ. To check for Tapi… Start=>Control Panel=>Phone and Modem Options=>Advanced Tab select Mitel Networks Tapi Service Provider and click on configure button and verify their settings. If Softphone, has correct Teleworker IP and Extension been configured in IP Phone Emulation and Tapi? Check Phone Emulation by going to Start=>Control Panel=>IP Phone Emulation. Determine if teleworker is being used with softphone or hard phoneģ.
IP PHONE ANALYZER INSTALL
Determine if this is a new install or an install that was working beforeĢ. When installing Contact Center Client and running role selector, you have to select the Teleworker option in order for the option to connect to Teleworker to appear on the logon screen of CCC.ġ. Teleworker is supported on version 5.3 and above of Contact Center Management software.
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